CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ, whenever we populate it. We tried to cover just about everything you need to know, kind of. Shoot us a question or a request to order a product out of stock or not offered.
You can also email us at: sales@the13thbuddha.ca
or fill in our contact form:
FAQ
01
I’ve found product but not in the option I want?
Send us a message and request a special order of the missing option or entirely different product.
03
Has my order been sent yet ?
We are a cannabis lifestyle company, pump the brakes. You should receive a notification when your order has shipped. If the order is still listed as pending, but has been charged...your order is still being picked.
05
Part of my order is missing?
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What?!? No way...I did mention we are a cannabis lifestyle company and we may have forgotten something. The Buddha packs every order himself, but he is human and self-medicating. If he forgets something we will make it right, and right away!
07
Which methods of payments can I use?
Most major credit cards and debit cards with illuminati logos. One-Eyed Willy's treasure and any treasure produced from Oak Island.
09
Is it safe to order online?
Joking aside, buying from us is safer than a truck-stop gloryhole. All transactions are billed through, and insured through your card provider. Someone does some shady shit, we'll work with your bank to remedy. Our mission is to provide a happy commercial experience.
02
Can you give me more information about products?
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Yes, send us a message and we will get you whatever info you are looking for.
04
Can I track my order ?
Damn right you can!
06
You’ve sent me the wrong items?
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What?!? No way...I did mention we are a cannabis lifestyle company and we may have lost our shit completely. The Buddha packs every order himself, but he is human and self-medicating. If he messes something up we will make it right, and right away! We can't fire him though because he's the boss.
08
I forgot to use my discount code.
Sounds like a, "You" problem. This isn't even a question. The Buddha doesn't use discount codes, coupons and/or wooden nickels. We try to keep prices low and offer sales whenever possible. Coupons are a lie and the devil?
10
Delivery - How much is it and how long does it take?
Most shipping within Canada, is 3-4 days out following picking. Shipping in Canada is raising faster than inflation. We have identified Flat-Rate Shipping as the most economical decision for our domestic shipments.